Thank you for ordering from Whiskey Creek Boutique in Stillwater, OK.
Please allow up to 3-5 business days to process and package your online order for shipping, excluding pre-orders. Please note, processing time is not included in the shipping timeline. Whiskey Creek ships merchandise based on weight of the merchandise being purchased and regional shipping zones. The rates and timeline of how long your order takes to be delivered is set by the USPS, and can not be changed or amended by WCB. Please know that no standard delivery time is guaranteed by USPS. Orders are typically shipped via USPS Priority or First Class depending on weight and usually arrive between 2-7 business days after being shipped. Due to Covid-19, you could experience delays or redirects of your package.
Whiskey Creek is not responsible for lost packages with USPS. If your package has been lost, please file a claim with your local post office.
Whiskey Creek is not responsible for incorrect addresses provided for shipping.
Shipping and handling costs are non-refundable. Customer will be responsible for all shipping and re-shipping charges for exchanges.
A shipping confirmation email will be sent to you once the order has been fulfilled. Please note the tracking number may not be valid until the package has been scanned by the carrier. For example, if an order is fulfilled late Friday afternoon, you may receive a tracking number but not be able to track the package until it leaves on the next business day. Keep this in mind during holidays. Estimated delivery time does not include holidays or weekends. Orders placed Friday will not be processed until Monday or Tuesday.
Returns must be postmarked within 14 days of receiving your order. Receipt is required for returns/exchanges. No refunds will be issued, only store credit in the form of a gift card. Items must be unworn, unused and tags still attached or return will be rejected.
Items that are ON SALE or DISCOUNTED will be FINAL SALE.
ALL SALES FINAL on all jewelry, glasses, sunglasses, hats/hair accessories, soaps, lotions, lip products, car candles, candles, brumate products, can coolers, keychains, colognes/perfume, car fresheners purses, accessories of any kind, food or snacks and seasonal holiday items are ALL SALES FINAL.
Once an order has been placed, orders CANNOT BE CANCELLED and items cannot be removed by the customer.
Whiskey Creek may cancel an order at any time, for any reason.
Questions? Please direct your email to firstname.lastname@example.org